At Craved, we're dedicated to delivering a seamless pastry experience to your doorstep. To provide transparency and clarity regarding our policies, please review our return guidelines below:

Packaging and Shipping

Each bakery takes great care in packaging your pastries for shipping through our trusted partners. While we're committed to assisting with any packing or shipping concerns, it's important to note that the fulfillment and shipping process is primarily handled by the individual bakeries and our shipping partners.

Returns and Exchanges

We regret that we cannot accept returns or exchanges for orders once they have been confirmed and delivered by our shipping partners. Once your order is in the capable hands of our shipping partners and marked as delivered, it is considered received by the customer.

Shipping Challenges

We acknowledge that unforeseen challenges, such as weather or logistic issues, may occasionally impact the timely delivery of orders. However, Craved is not responsible for any delays that may arise from such circumstances.

Damaged or Spoiled Items

While our partnered bakeries take great care in packaging, we are not liable for damages that occur during the shipping process. Similarly, we cannot be held responsible for items that may become spoiled during transit. We recommend thoroughly inspecting your order upon delivery and contacting us immediately if any issues arise.

Incorrect Orders

In the rare instance that a bakery ships the wrong pastries in your order, the responsibility lies with the bakery to rectify the situation. They will either send a replacement order with the correct pastries or issue a refund to ensure you receive the delightful treats you intended to enjoy.

We appreciate your understanding of these policies as they enable us to collaborate effectively with our partner bakeries and shipping providers, ensuring a delightful pastry experience for every customer.

If you have any questions or concerns, please do not hesitate to reach out to our customer support team at support@gocraved.com. Thank you for choosing Craved for your pastry delights!