FAQ for Bakeries
Getting Started
How can I list my pastries here?
After your application is approved, our account manager will work with you to list your products on our website.
Do I need any technical skills?
Our team will help you manage your listings, including their content, prices and promotions. You don't need any technical skills.
How much does it cost to sell?
Listing is free and you won't pay any fees for orders besides the approximately 3% credit card processing fee.
How do I manage my listings?
We will help you manage your listings, including content and price update, adding and removing items, etc.
Shipping
How do I handle shipping?
We will provide shipping boxes. When there is an order, you just need to follow our simple instruction to package the pastries in the order and ship it via UPS to customers.
How much does it cost to ship orders to customers?
For each customer order we will calculate the shipping cost and include it in the price. The shipping costs are paid by the customer.
How can I keep the pastries fresh during shipping?
We will provide ice boxes for you to put inside the shipping box. We will provide you simple instruction to follow to package the pastries.
How can I keep them from damage during shipping?
We can provide you special boxes for your pastries to keep them from being damaged during shhipping.
Return Policy
How do you handle returns?
Customers will be informed that all orders are non-returnable.
How do you handle requests for refunds?
We have a no-refund policy for all orders unless they contain missing or wrong items. You should make sure that the order includes the correct pastries.